Lead Infrastructure Operations Engineer

About us  

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe. 

About our DDaT Services team 

At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve. 

About the role 

As Lead Infrastructure Operations Engineer, you will play a key role in delivering the reliable, secure and resilient technology services that enable modern policing. Leading infrastructure operations across on-premise and cloud environments, you will drive service excellence, operational maturity and continuous improvement while supporting Wiltshire Police's digital transformation. Working with engineers, suppliers and stakeholders, you'll help shape the future of our infrastructure services, champion automation and modern operating practices, and ensure critical digital platforms remain available when they matter most. 

What you will be doing  

• Lead the day-to-day delivery of infrastructure operations across on-premise and cloud platforms, ensuring reliable and resilient services. 
• Lead and develop a team of infrastructure specialists, building capability and supporting high performance. 
• Manage infrastructure incidents, problems and major incidents, driving root cause analysis and long-term service improvements. 
• Ensure infrastructure availability, capacity, resilience and recovery arrangements meet operational requirements. 
• Lead infrastructure change, release and deployment activities, ensuring services remain secure and stable. 
• Champion automation, standardisation and modern cloud operating practices across the infrastructure estate. 
• Manage operational suppliers and partners, ensuring high-quality service delivery and performance. 
• Provide operational leadership for projects and service transitions, ensuring solutions are supportable and ready for live service. 

About you and your experience  

• ITIL 4 Foundation certification. 
• Degree in Computing, Information Technology, Engineering, or equivalent professional experience. 
• Microsoft Azure Administrator (AZ-104) certification or an equivalent cloud operations qualification. 
• Significant experience supporting and operating enterprise infrastructure services in complex environments. 
• Experience leading operational teams and managing critical infrastructure services. 
• Strong understanding of cloud and hybrid infrastructure operations, service resilience and operational support. 
• A commitment to continuous professional development and keeping pace with evolving DDaT technologies, practices and standards. 

What we offer 

• Excellent career development opportunities 
• Professional development and training
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working (3 days in the office)
• Flexi hours scheme 
• Free On-Site Gym membership 
• Physical and mental well-being support 
• Generous Pension scheme 

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance. 

Depending on the number of applications received, we reserve the right to close this role early. 

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.  

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.