Lead End User Computing Engineer

About us  

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe. 

About our DDaT Services team 

At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve. 

About the role 

As Lead End User Computing Engineer, you will lead the technologies that enable officers and staff to work securely, efficiently and effectively wherever policing happens. From desktops, laptops, mobile devices and body-worn video technology to modern workplace and AI-enabled services, you will shape the future of end user computing across Wiltshire Police. Working across multidisciplinary teams, suppliers and stakeholders, you will drive innovation, automation, resilience and continual improvement, ensuring colleagues have access to secure, reliable and high-performing technology that supports operational policing and delivers an outstanding user experience. 

What you will be doing  

• Lead the performance, security, resilience and user experience of End User Computing services across Wiltshire Police. 
• Own the end-to-end lifecycle of workplace technology, including desktops, laptops, mobiles, tablets, body worn videos, peripherals and associated digital services. 
• Define and assure technical, security and configuration standards, ensuring solutions are secure by design and fit for operational policing. 
• Lead device deployment, refresh and modern endpoint management programmes, delivering reliable and cost-effective technology services. 
• Act as the senior escalation point for high-impact incidents, driving rapid resolution and reducing operational risk. 
• Manage technology suppliers and contracts, ensuring strong performance, value for money and compliance with security standards. 
• Use service data and operational insight to improve device health, service performance, user satisfaction and technology outcomes. 
• Drive continual improvement through standardisation, automation, modern device management and enhanced user productivity. 

About you and your experience  

• Experience leading End User Computing services; desktop, mobile or workplace technology services within a complex Digital, Data and Technology environment. 
• Strong knowledge of endpoint management, device lifecycle management, workplace technology and operational support. 
• Experience delivering secure, resilient and user-centred technology services using modern management and automation practices. 
• The ability to lead technical teams, manage suppliers and drive positive outcomes across multiple stakeholders. 
• Strong understanding of cyber security, compliance and operational resilience principles. 
• Experience using service performance data and user insight to drive continual improvement and service excellence. 
• A passion for innovation, user experience and enabling colleagues through technology. 

Essential Qualifications and Professional Certifications 

• ITIL 4 Foundation 
• ITIL 4 Specialist: Create, Deliver & Support (CDS) 
• ISO/IEC 27001 Foundation / or Cyber Essentials
• Microsoft Azure Administrator (AZ-104) 
• Microsoft Endpoint Manager / Intune Administrator (MD-102) 

What we offer 

• Excellent career development opportunities 
• Professional development and training
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working (3 days in the office)
• Flexi hours scheme 
• Free On-Site Gym membership 
• Physical and mental well-being support 
• Generous Pension scheme 

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance. 

Depending on the number of applications received, we reserve the right to close this role early. 

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.  

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.