Lead Application Operations Engineer

About us  

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe. 

About our DDaT Services team 

At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve. 

About the role 

As Lead Application Operations Engineer, you will provide technical and operational leadership for the critical applications that underpin modern policing. You will be responsible for ensuring applications are secure, resilient, high-performing and aligned to our digital and cloud strategy. Working across multidisciplinary teams, suppliers and stakeholders, you will drive continual improvement, operational excellence and innovation, helping to maximise the value of digital, data and technology services while delivering outstanding outcomes for users and communities. 

What you will be doing  

• Lead the operational management of business-critical applications, ensuring they remain secure, resilient, available and high performing. 
• Define and deliver application operational strategies and roadmaps aligned to cloud strategy, enterprise architecture and organisational priorities. 
• Drive the adoption of cloud-native capabilities, automation and best practice to improve scalability, resilience and service value. 
• Lead incident, major incident and problem management activities for applications, ensuring rapid resolution, root cause analysis and continual service improvement. 
• Govern application change and release activities, ensuring updates are safely assessed, tested and deployed with minimal disruption. 
• Monitor and optimise application performance, availability, capacity, licensing and cost, using data and insight to drive informed decisions. 
• Ensure applications remain compliant with security, accessibility, data protection and regulatory requirements. 
• Collaborate with Service Owners, suppliers and technical teams to continuously improve application services, user experience and operational outcomes. 

 About you and your experience  

• Experience supporting, managing or leading enterprise applications within a complex Digital, Data and Technology environment. 
• Strong knowledge of application operations, service management, availability, performance, security and operational support. 
• Experience working with on-premise, cloud-hosted and SaaS applications, with a strong understanding of modern operating models. 
• The ability to lead technical resolution activities, manage operational risk and make informed decisions in complex service environments. 
• Experience driving continual improvement, automation and service optimisation using operational and performance data. 
• Strong stakeholder engagement skills, with the ability to work effectively across technical, operational and supplier communities. 
• A passion for delivering high-quality, resilient and user-centred services that support organisational outcomes. 

 Essential Qualifications and Professional Certifications 

• ITIL 4 Foundation
• ITIL 4 Specialist: Create, Deliver & Support (CDS)
• ISO/IEC 27001 Foundation
• Cyber Essentials
• Microsoft Azure Administrator (AZ-104) 

 What we offer 

• Excellent career development opportunities 
• Professional development and training
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working (3 days in the office)
• Flexi hours scheme
• Free On-Site Gym membership
• Physical and mental well-being support
• Generous Pension scheme 

 Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance. 

Depending on the number of applications received, we reserve the right to close this role early. 

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.  

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.